How long does it take to ship my order?If your order is placed and payment received Monday to Friday by 3 PM eastern USA time, the order will be processed and handed to the local Post Office on the Same Day. If received later, we will also try to hand out the order to the Post Office the same day. On Saturdays, the orders received by noon E.S.T. will also be handed out to the Post Office that Saturday. In all other cases, the order will be taken to the Post Office the following business day.
What orders qualify for free shipping?We offer FREE SHIPPING to all USA destinations, including Alaska, Hawaii and Puerto Rico. No exclusions or minimum order! That is our way to thank you for your business!
Do you offer expedited shipping?YES! Should you require faster shipping service, we offer NEXT DAY, SECOND DAY and THIRD DAY service which is billed according to the carriers rate and depends on weight and destination. Expedited shipping is always charged.
International Customers:We offer low cost international shipping. For example, you can order up to 6 of any of our 4 Oz products and have them shipped to Canada for only $10 and to most of Europe for $15. If the shipping cost quoted by the store seems too high, please e-mail us for a customized shipping quote. Broker’s Fees, Custom Duties and Related Fees are the sole responsibility of the buyer. BUYER ASSUMES ALL RESPONSIBILITY CONCERNING THE PURCHASE AND USE OF THIS PRODUCT IN THE BUYER’S COUNTRY ACCORDING TO ITS LAWS AND REGULATIONS. These Items are NOT to be re-sold into the USA or re-directed to other countries.
Forms of PaymentWe accept Paypal and all major credit cards: Visa, Mastercard, American Express and Discover. Additionally, we accept pre-sent international money orders or cashier’s checks payable to ESBA Laboratories.
Established commercial customers (after first order, which must be paid with credit card) can request to be invoiced. Invoices are due 30 days after product is sent.
Should you not be satisfied with our products, we offer an unconditional, NO HASSLE, prompt and polite money back guarantee on the product cost (excluding shipping) for 90 days after the purchase date. Please call customer service at 1-800-677-92991-800-677-9299 FREE to obtain a Return Authorization number (RA). We reserve the right to request the return of the purchased product.
If after placing an order, the customer refuses the package inbound shipping charges will be assessed, regardless of whether the items were sent with free shipping.