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Store FAQs

All major Credit Cards and Paypal accepted

We accept Paypal and all major credit cards: Visa, Mastercard, American Express and Discover. Additionally, we accept pre-sent international money orders or cashier’s checks payable to ESBA Laboratories.

Free Shipping all USA orders over $30- no exclusions!

We offer FREE SHIPPING to all USA destinations, including Alaska, Hawaii and Puerto Rico for orders over $30. We  ship free orders over $30 to all our military personnel abroad (APO, FPO, DPO). Orders under $30 are shipped at carriers' cost without markup. No product exclusions!

We ship the SAME day you order!

If your order is placed and payment received Monday to Friday by 2 PM eastern USA time, the order will be processed and handed to the local Post Office on the Same Day. If received later, we will also try to hand out the order to the Post Office or UPS the same day. On weekends and holidays the order will be taken to the carrier the following business day.


Do you offer expedited shipping?

YES! Should you require faster shipping service, we offer NEXT DAY, SECOND DAY and THIRD DAY service which is billed according to the carriers rate and depends on weight and destination. Expedited shipping is always charged.

Low rates for International Shipping - via USPS

We use USPS for international shipping.  If the shipping cost quoted by the store seems too high, please e-mail us for a customized shipping quote. In many cases we can offer  a lower shipping cost by using a flat fee shipping box. Broker’s Fees, Custom Duties and Related Fees are the sole responsibility of the buyer. BUYER ASSUMES ALL RESPONSIBILITY CONCERNING THE PURCHASE AND USE OF THIS PRODUCT IN THE BUYER’S COUNTRY ACCORDING TO ITS LAWS AND REGULATIONS. These Items are NOT to be re-sold into the USA or re-directed to other countries.


90 Day - No Hassle Returns

Should you not be satisfied with our products, we offer an unconditional, NO HASSLE, prompt and polite money back guarantee on the product cost (excluding shipping) for 90 days after the purchase date. Please call customer service at 1-800-677-9299 TOLL FREE to obtain a Return Authorization number (RA). We reserve the right to request the return of the purchased product.

Can I be Invoiced?

First order please pay with credit card, then email us to request to be invoiced. Invoices are due 30 days after product is sent.

Package Refusal

If after placing an order, the customer refuses the package inbound shipping charges will be assessed, regardless of whether the items were sent with free shipping.

For Privacy Policy and more detailed Terms and Conditions click here.