Store Policies

How long does it take to ship my order?

If your order is placed and payment received Monday to Friday by 3 PM E.S.T., the order will be processed and handed to the local Post Office on the Same Day. If received later, we will also try to hand out the order to the Post Office the same day. On Saturdays, the orders received by noon E.S.T. will also be handed out to the Post Office that Saturday. In all other cases, the order will be taken to the Post Office the following business day.

What orders qualify for free shipping?

ALL USA ORDERS HAVE FREE REGULAR SHIPPING. INCLUDES ALASKA, HAWAII AND PUERTO RICO
ALL ITEMS - NO EXCLUSIONS!

Do you offer expedited shipping?

YES! Should you require faster shipping service, we offer NEXT DAY, SECOND DAY and THIRD DAY service which is billed according to the carriers rate and depends on weight and destination. Expedited shipping is always charged.


International Customers:

If the shipping cost quoted by the store seems too high, please e-mail us for a customized shipping quote. Broker’s Fees, Custom Duties and Related Fees are the sole responsibility of the buyer. BUYER ASSUMES ALL RESPONSIBILITY CONCERNING THE PURCHASE AND USE OF THIS PRODUCT IN THE BUYER’S COUNTRY ACCORDING TO ITS LAWS AND REGULATIONS. These Items are NOT to be re-sold into the USA or re-directed to other countries.

Forms of Payment

We accept Paypal and all major credit cards: Visa, Mastercard, American Express and Discover. Additionally, we accept pre-sent international money orders or cashier’s checks payable to ESBA Laboratories. Sorry, no CODs.

Established commercial customers (after first order, which must be paid with credit card) can request to be invoiced. Invoices are due 30 days after product is sent (NET 30). Overdue invoices are subject to a 1% per month fee on the unpaid balance.

Returns


Should you not be satisfied with our products, we offer an unconditional money back guarantee on the product cost (excluding shipping) for 90 days after the purchase date. Please call customer service at 1-800-677-92991-800-677-9299 FREE to obtain a Return Authorization number (RA). We reserve the right to request the return of the purchased product.

Package Refusal


If after placing an order, the customer refuses the package inbound shipping charges will be assessed, regardless of whether the items were sent with free shipping.

For Privacy Policy and more detailed Terms and Conditions click here.