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Amazon Pay - Frequently Asked Questions

Amazon Pay frequently asked questions (FAQ)

What is Amazon Pay?

Amazon Pay is a service that lets you use the payment methods already associated with your Amazon account to make payments for goods, services, and donations on third-party websites, in apps, and using Alexa. To make a payment, you can use any of the payment methods on file in your Amazon account.


How do I use Amazon Pay?

When you see that Amazon Pay is an accepted payment method for a product or service that you want to purchase, just click the Amazon Pay logo or button, enter your Amazon.com email address and password, and then choose your payment method.


Do I need to register for Amazon Pay?

All you need is to have an account with Amazon.You will be asked to accept Amazon's Conditions of Use and Privacy Notice when signing in on a non-Amazon site that accepts Amazon Pay. There is no separate registration process.


Am I protected when I use Amazon Pay?

If there are ever unauthorized Amazon Pay charges against your payment method, you can dispute the charge with Amazon. You must notify Amazon as quickly as possible, and no later than 13 months after the date of the transaction. Unless you have acted fraudulently or with negligence, you may not be held responsible for the charge. When you use Amazon Pay for qualified purchases on third-party websites, the condition of the item that you buy and its timely delivery may be guaranteed under the Amazon A-to-z Guarantee for Buyers. If you submit payment for a product or service and you do not receive the item or it is materially different than advertised by the merchant, you can dispute the transaction and request reimbursement.


Is my payment information shared with merchants?

We don't share your full credit card, debit card, or bank account number with merchants or charitable organizations who accept Amazon Pay. We share with the merchant the payment information that is required to complete and support your transaction, which may include the last four digits of your card number and the card type.


What payment methods can be used with Amazon Pay?

Any of the payment methods available in your Amazon account can be used with Amazon Pay. Note that Amazon.com gift cards entered into your Amazon account cannot be used when making purchases with Amazon Pay on third-party websites.


What does it cost me to use Amazon Pay?

It costs you nothing. Using Amazon Pay adds no fees to your transaction with the merchant. Your purchase incurs no transaction fee, no membership fee, no currency conversion fee, no foreign transaction fee, and no other fees. Your card issuer, however, may add a foreign transaction fee if your card was issued in a country different from the merchant's, as well as any other fees described in the terms and conditions for your card.